1 INTRODUCTION AND SCOPE
This Refund Policy governs eligible payment-related issues arising in connection with loan services facilitated through MyInstaCash, a web-based DLA operated by GrowthX Business Technology Solutions Private Limited ("GrowthX", "MyInstaCash", "we", "our" or "us") acting as an LSP for Orrish Finance Private Limited, the RBI-regulated RE / Lender.
GrowthX/MyInstaCash does not directly receive, hold or operate a pass-through or pool account for borrower loan repayments, EMIs, interest or other lender-related amounts. All such payments are payable directly to Orrish Finance Private Limited through its authorized repayment channels. Loan repayments and lender-related charges are governed by the applicable KFS, loan agreement and lender policies.
By making or initiating a payment in connection with the MyInstaCash digital lending journey, you acknowledge that you have read and understood this Refund Policy together with the Terms and Conditions, Privacy Policy and applicable loan documents.
2 ELIGIBLE REFUNDS
A refund request may be considered where a transaction has been incorrectly or excessively debited due to circumstances such as a duplicate transaction, technical error, failed transaction where the amount has nevertheless been debited, erroneous payment or another genuine case where a refund or adjustment is found to be payable. Requests may be sent to support@myinstacash.com.
The request should include the transaction/reference number, date and amount, registered mobile number, mode of payment, reason for the request and available proof of payment. The matter may be reviewed in coordination with Orrish Finance, the concerned bank and/or Payment Service Provider, as applicable.
Where a refund is valid and payable, it will ordinarily be initiated within 21 working days from completion of verification, subject to applicable law, banking timelines and mandatory payment-system turnaround times. Where a shorter mandatory regulatory or payment-network timeline applies, that timeline shall prevail. Refunds will normally be made to the original source of payment unless another verified method is required or permitted.
3 LOAN REPAYMENTS AND LENDER CHARGES
Loan repayments and amounts due under an executed loan agreement are payable directly to Orrish Finance Private Limited. A payment correctly received and adjusted towards a valid loan obligation will ordinarily not be refundable merely because the borrower later wishes to reverse the payment.
Refund, reversal or adjustment of excess repayment, duplicate EMI, processing charge, penal charge or other lender-related amount shall be determined by Orrish Finance in accordance with the KFS, loan agreement, applicable regulations and lender policy. GrowthX/MyInstaCash may facilitate reasonable assistance and reconciliation but does not independently waive or reverse lender-side amounts.
4 CHARGEBACK AND DISPUTED TRANSACTIONS
If you identify an unauthorized, duplicate or disputed transaction, you should promptly notify MyInstaCash at support@myinstacash.com and provide the transaction details and supporting documents. GrowthX may coordinate with Orrish Finance, the Payment Service Provider and/or the concerned financial institution to investigate the transaction.
You may also exercise any independent dispute or chargeback rights available through your bank or Payment Service Provider under applicable law and payment-network rules. Users are requested to avoid unnecessary duplicate or parallel claims because these may delay reconciliation.
5 FRAUDULENT OR DUPLICATE TRANSACTIONS
If you believe that a payment was made fraudulently or without your authorization, you should immediately notify your bank/payment provider and MyInstaCash. We may request reasonable supporting information such as the bank/UPI statement, transaction reference number, proof of account ownership and the complaint or dispute reference raised with your financial institution.
You are responsible for keeping OTPs, UPI PINs, passwords, banking credentials and other authentication information secure. Never share such credentials with unauthorized persons.
6 FAILED TRANSACTIONS, SERVER ERRORS AND SESSION TIMEOUT
If the MyInstaCash website, banking system or Payment Service Provider experiences a technical issue, slowdown, failure or session timeout, you should first verify whether your bank account has been debited before attempting another payment.
If your account has been debited, do not immediately make the same payment again. Check your bank statement, SMS/email confirmation or UPI transaction history and contact us if the status remains unclear. If your account has not been debited, you may initiate a fresh transaction through the authorized payment channel.
7 COOLING-OFF PERIOD AND LOAN EXIT ADJUSTMENT
Where a borrower exercises the applicable cooling-off / look-up option within the 90-day cooling-off period, settlement of amounts shall be governed by the KFS and loan agreement issued by Orrish Finance. The borrower may be required to repay the outstanding principal together with the proportionate APR and such other charges, if any, as are lawfully disclosed and applicable.
Any amount identified as refundable after reconciliation shall ordinarily be returned to the original payment source or another verified account, subject to applicable banking and regulatory requirements.
8 NON-REFUNDABLE TRANSACTIONS
A refund will ordinarily not be available where the payment has been correctly processed and adjusted against a valid loan obligation or other amount lawfully payable under the KFS or loan agreement. Refunds may also be declined where a claim is fraudulent, unsupported or relates to an amount lawfully due. Nothing in this Policy restricts any statutory refund, reversal, chargeback or customer-protection right available under applicable Indian law.
9 FORCE MAJEURE AND POLICY UPDATES
GrowthX/MyInstaCash shall not be responsible for unavoidable delays in refund processing resulting from circumstances beyond its reasonable control, including natural disasters, government or judicial action, banking holidays, payment-network outages, power or telecommunications failures, cybersecurity incidents, public emergencies or disruption of banking, UPI, NPCI or other payment infrastructure. Reasonable efforts will be made to complete eligible refunds as soon as practicably possible.
This Refund Policy may be updated to reflect changes in legal, regulatory, banking, payment-processing or operational requirements. The updated version shall be published on the MyInstaCash website with the revised "Last Updated" date.
10 GRIEVANCE REDRESSAL AND CONTACT DETAILS
MyInstaCash / GrowthX
Partner Lender / Regulated Entity
Where an eligible complaint concerning the Regulated Entity is not satisfactorily resolved within the applicable regulatory timeframe, the customer may avail the complaint-redressal mechanism prescribed by the Reserve Bank of India, where applicable.
